For docs, support and product teams
Help your customers and your support team.
Your customers ask questions inside your product. The assistant answers with the right context, the right sources and, when needed, data from your systems. Support focuses on the cases that truly need attention.
Good support starts before the ticket.
Customers do not want to read twenty pages of documentation. They want to unblock an action, understand a feature, or check their setup. When they cannot, they open a ticket. Even when the answer already exists.
The product support assistant helps both sides. For customers, it gives clear, sourced, contextual answers. For support teams, it absorbs repetitive requests. The real issues surface better: bugs, complex cases, product signals.
It is not limited to public documentation. It can connect to custom sources: proprietary systems, business extracts, internal databases, ticket exports, product APIs. In a SaaS product, it can also use the context of a logged-in user: role, plan, configuration, history, or current state.
Custom sources and business data
Docs, proprietary systems, extracts, internal databases, tickets, or APIs: the assistant uses the sources that matter, not only public pages.
Logged-in user context
Inside a SaaS product, the assistant can take into account the user's role, plan, configuration, or current product state.
Fewer tickets, better support
Customers find answers faster. Support teams spend less time on repetitive questions and more time on the problems that matter.
Let’s test it on a real support case
We connect your sources, your product context, and a first scenario to measure the impact for customers and support teams.