Introduction

Different approaches to customization

An AI assistant for your organization can be built in many ways: fully generic (one size fits all), fully bespoke (everything built for you), or something in between. Each approach has trade-offs in cost, time-to-value, and control.

The 90-10 approach

ATG is designed around a 90-10 philosophy:

• About 90% is generic – What the ATG SaaS platform provides: chat, knowledge search, connectors, agents, security, hosting, and ongoing product evolution. This shared foundation is what makes deployment fast and maintenance predictable.
• About 10% is specific – What is tailored to your processes, data, and tools. This is where the real differentiation and business value come from: your documents, your formats, your APIs, and your databases.

The 90-10 approach: 90% generic platform, 10% organization-specific value

That 10% is where ATG’s customization options apply: Tailored Processing (your file formats and rules), Tailored Tools (your enterprise APIs), and Database Query (natural-language access to your data). The rest stays on the robust, shared platform so you get both flexibility and reliability.