Ask This Guy - Assistant IA

File Upload

Upload your organization's documents directly to ATG - just drag, drop, and done. Add files through the Admin Console and assign them to knowledge categories.

2 min read

Upload Your Documents Directly to ATG

File Upload provides the simplest way to get your organization's documents into ATG: just drag, drop, and done. Upload files through the Admin Console and assign them to specific knowledge categories.

Perfect for Quick Knowledge Sharing

This is ideal when you need to:

  • Make documents available to agents that use the selected knowledge category
  • Add one-off files without setting up a full integration
  • Test content before connecting larger document repositories
  • Upload files that live outside your cloud storage systems

After processing, the files become available to agents that have both the selected category and the Knowledge Base Search tool enabled. Users cannot receive direct access to a knowledge category.

Supported File Formats

File Upload processes a comprehensive range of document formats:

Standard formats:

  • PDF PDF documents (.pdf)
  • Plain text Plain text (.txt)
  • Markdown Markdown (.md)
  • HTML HTML files (.html)

Office documents:

  • Word Word documents (.docx)
  • PowerPoint PowerPoint presentations (.pptx)

All uploaded files are processed with both text and image extraction, ensuring complete content capture for your AI assistant.

Learn more about how ATG handles images and visual content: Documents & Images

Custom file types:

  • Tailored Processing - ATG can be customized to handle your organization's unique file formats with specialized processing rules.

How to upload files

Adding files to ATG is incredibly simple:

  1. Open the Admin Console and navigate to the Knowledge section
  2. Select a knowledge category where you want to add files
  3. Drag and drop your files into the interface, or click to browse and select them
  4. Done! Your files are automatically processed and ready to use

No complex configuration or authentication setup is required.

Automatic Processing

Once uploaded, your files are automatically:

  • Extracted: text and images are processed for complete content understanding
  • Indexed: the content becomes searchable in ATG's knowledge base
  • Categorized: the content is organized within your chosen knowledge category

After processing, agents that have the selected category and the Knowledge Base Search tool can retrieve the uploaded documents.

Best Practices

  • Organize by category: upload related documents to the same knowledge category for better context
  • Keep files updated: upload newer versions when your documents change
  • Use descriptive filenames: clear names help users and agents understand document content