Reference of the built-in tools available to ATG agents: what each tool does, whether widget agents can use it, and which ones administrators must enable.

Tools are the capabilities built into ATG that an agent can call during a conversation: searching your knowledge base, browsing the web, producing an Office file, sending you an email, and more. Every organization starts from the same catalog, without any development work.

How a tool becomes usable

Organization level. Open Tools and MCP in the admin console to see the catalog. Most tools are active for new organizations; a few are opt-in and must be turned on explicitly.
Agent level. Each agent's Tools tab decides which of those tools it may use. See Agents.
Conversation. The agent picks the right tool by itself, based on the request and its instructions. Users cannot enable a tool from the chat: if the agent does not have it, the capability is simply unavailable.

In the tables below, Widget tells you whether the tool works for widget agents embedded on a public website. Tools marked No run only in authenticated webapp conversations, because they write to a signed-in user's files or mailbox.

Knowledge and documents

These tools work together: one searches the content, another locates a specific file, a third reads it in full, and the last one answers inventory questions about the library itself.

Tool	What it does	Widget	Active by default
Knowledge base search	Searches the meaning of your indexed documents and returns the relevant passages.	Yes	Yes
Find relevant documents	Identifies which documents match a description, when the user is looking for a file rather than an answer.	Yes	Yes
Get document content	Reads a document in full, once it has been identified, including files the user uploaded themselves.	Yes	Yes
Query document catalog	Answers questions about the library itself: how many documents, which folders, which source, what status.	Yes	No
Organization context	Retrieves the free-text description of your organization set in Organization settings.	Yes	Yes

All of these tools respect the knowledge categories granted to the agent. A user never sees a document their agent is not allowed to read.

Web content

Tool	What it does	Widget	Active by default
Web search	Searches the public web for recent information that your documents and the model do not cover.	Yes	Yes
Fetch web page content	Reads the pages behind the URLs given by the user, or behind a link found in your knowledge base.	Yes	Yes

Assign these two only to agents where consulting external sources is acceptable.

Files and visuals

These tools produce a downloadable file, saved in the user's personal files. They are therefore reserved for the webapp.

Tool	What it does	Widget	Active by default
Generate Word document	Turns a written answer into a `.docx` file, with its headings and lists.	No	Yes
Generate PowerPoint presentation	Builds a `.pptx` deck, one slide per main heading.	No	Yes
Generate spreadsheet	Exports structured data as a CSV or Excel file.	No	Yes
Generate image	Creates or modifies an illustration from a text description.	No	Yes

Communication

Tool	What it does	Widget	Active by default
Email me	Sends the current user an email containing content produced in the conversation.	No	Yes

The recipient is always the address on the signed-in user's profile. The agent never chooses who receives the message, and cannot send anything to a third party. Administrators can adjust the email colors from Tools and MCP.

Monitoring and specialized data

Tool	What it does	Widget	Active by default
Press review	Produces a news digest following the brief defined in Press review.	Yes	Yes
BDNB building database	Queries the French national building database (BDNB) for public data about a building or a plot.	Yes	No

BDNB serves a specific business need, mainly real estate and energy renovation. Enable it only for the agents concerned.

Salesforce

Salesforce can be connected to ATG through an integration tailored to your instance. Because its data model is often customized, a light integration and configuration phase will be necessary to identify the relevant objects, fields, relationships, and business rules. The tool can then use Salesforce data with the right context.

Going further

Built-in tools cover the most common needs. Two options extend them:

MCP servers and the MCP catalog connect third-party services through a standard protocol.
Tailored tools call your own systems (CRM, ticketing, internal APIs) when no standard tool fits.