Tailored Tools

Query Your Enterprise Tools

Beyond documents and knowledge bases, ATG can call your enterprise systems so that the assistant can answer questions using live data from your CRM, internal tools, or other APIs.

The idea

We can develop custom tools that the ATG orchestrator agent (AI) can invoke when needed. These tools talk to your APIs: for example your CRM, ticketing system, HR tools, or any other service your organization uses. The agent decides when to use each tool, sends the right parameters, and uses the results to answer the user in natural language.

Typical use cases

• CRM – “What’s the status of opportunity X?” or “List open deals for region Y.”
• Internal apps – Check inventory, orders, or project status from your own systems.
• HR / directory – Who does what, who to contact for a given topic.
• Reporting – Pull figures or summaries from business tools instead of static documents.

This turns the assistant into a single entry point for both your knowledge and your operational data.

Ownership

As with other custom developments for your instance, the client-specific source code (the tool implementation for your APIs) remains your property. ATG delivers and maintains it for you, but you own the code.

Reach out to your ATG contact to discuss which of your systems could be exposed as tools and how.